Joblink
Leeds, GB
Job Description
An exciting opportunity has become available for an experienced Customer Service Advisor to work for a trailblazing installations company based in LS15.
Job purpose:
To assist and support the Customer Service team with any administrative duties including answering any telephone, email or live chat queries in a professional, timely manner, ensuring an excellent customer service throughout their journey.
Key
Responsibilities
:
* Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes.
* Help resolve issues and troubleshoot technical problems, where necessary escalate to a technical expert.
* Provide customers with accurate information about products and services ensuring a good customer outcome.
* Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
* Update the admin platform regularly to ensure...