University of Leeds IT Service Desk Ambassador

Joblink are pleased to support the University of Leeds' IT department throughout the Welcome period.

Join the Campus IT Team as a Student IT Ambassador and play an important role in welcoming students and staff at the start of the academic year. You'll provide friendly, face-to-face support, helping users get connected to University IT services and ensuring they have a positive experience from day one.

Working alongside the IT Service Desk team, you'll be one of the first points of contact for common IT queries. You'll help resolve straightforward issues, provide guidance on University systems and services, and direct more complex problems to the appropriate IT support teams.

This is an excellent opportunity to develop your customer service, communication and digital skills while gaining valuable experience working in a professional IT environment.

Main Duties and Responsibilities
•    Welcome and support students and staff with IT queries during enrolment and the start of the academic year.
•    Provide friendly, professional face-to-face customer service across campus.
•    Assist users with setting up and accessing University IT services, including:
o    Wi-Fi connection
o    Multi-factor authentication (MFA)
o    Password resets
o    Microsoft 365 applications
o    University email
o    Printing services
o    Basic software installation and configuration
•    Help users troubleshoot simple issues on laptops, tablets and mobile devices.
•    Signpost or refer more complex technical issues to the IT Service Desk or specialist support teams.
•    Provide guidance on using University IT systems and online services.
•    Record enquiries accurately where required and ensure any follow-up actions are completed.
•    Support IT staff during welcome events, induction activities and other University events.
•    Help maintain a welcoming, organised and professional IT support area.
•    Work collaboratively with fellow Student Ambassadors and IT staff to ensure an excellent customer experience.

What We're Looking For
We're looking for enthusiastic students who:
•    Have excellent communication and interpersonal skills.
•    Enjoy helping others and providing great customer service.
•    Are confident using computers, smartphones and common software applications.
•    Can explain technical information in a clear and friendly way.
•    Are patient, approachable and professional.
•    Can work well both independently and as part of a team.
•    Are organised, reliable and able to manage a busy environment.
•    Have good problem-solving skills and a willingness to learn.

Previous experience in customer service or providing IT support would be an advantage but is not essential, as training will be provided.

What You'll Gain
•    Experience working within a professional IT support environment.
•    Training on University IT systems and support processes.
•    Development of customer service, communication and technical support skills.
•    Experience working as part of a collaborative team.
•    Valuable employability skills that can enhance your CV and future career opportunities.
Please note: The duties listed above provide a general overview of the role and are not exhaustive. Other reasonable duties may be required in line with the nature of the post. 

Where, when and pay? 

Location: On campus

Full time - 35 hours per week

Start date:  14th September

End date: Late October

*If you cannot commit to work until late October we unfortunately cannot consider your application.

Pay

£13.87 per hour

Sounds good? 

To apply please send a relevant CV (ensure you have uploaded a CV to your profile on the job site)

AND answer these questions.

1. What appeals to you about this role and why you have chosen to apply?

2. What skills/experiences have you gained from your studies, voluntary or paid work that you feel will help you be successful in this role?

3. What do you feel you will gain from this role?

4. How would this role benefit your future career plans?

5. Have you stayed in, or worked in university accommodation?

6. Would you prefer full time or part time? (international master's students can only commit to part-time until dissertation hand-in)

(Please note: No cover letter required and applications missing cv and answers will not be considered)