Conference and Events Sales Assistant

Joblink are thrilled to be recruiting for a well-established Conference and Events team in Leeds. We are looking for an enthusiastic candidate with exceptional customer service skills to support the operations of this team.

Role Overview:

The client is seeking a Sales Assistant to join their friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purpose-led organisation.

The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.

Key Responsibilities

This role will include, but is not limited to:

• Act as a first point of contact for customer enquiries, responding in a timely and professional manner and delivering a high standard of customer service
• Prepare information, quotes and documentation for prospective clients
• Assist with organising and hosting site visits, including preparing materials and coordinating logistics
• Input and maintain accurate records on key systems (e.g. Switch), ensuring information is up to date
• Assist in tracking enquiries and bookings, ensuring sales activity is properly recorded
• Provide administrative support for events, including preparing contracts, invoices and related documentation
• Liaise with customers and internal teams to help ensure event requirements are recorded and communicated
• Ensure compliance with health and safety procedures and policies
• Provide general guidance to customers on available venues and services, referring more complex enquiries as appropriate 

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post. 

Qualifications and skills 

Essential 

• Proven experience in a customer-facing or customer service role, preferably within a hospitality or events environment
• Excellent interpersonal and communication skills, with the ability to build rapport quickly with a wide range of customers
• Confident and professional telephone manner, with the ability to deliver a warm, friendly and high-quality customer experience
• Strong written communication skills, with the ability to respond to enquiries clearly, accurately and with an appropriate tone
• A proactive and positive approach, with a genuine desire to assist customers and provide an excellent standard of service
• Good organisational skills, with the ability manage workload, prioritise tasks and meet deadlines within established processes
• High attention to detail and strong administrative skills
• Ability to remain calm, professional and solution-focused when responding to customer queries
• Good numerical skills to support the preparation of quotes, invoices and basic financial information
• Good IT skills, including Microsoft Office, with experience of databases or booking systems (e.g. Switch, StarRez or equivalent) 

Location:

• Leeds

Hours:

• Part-time - 19-20 hours per week, Tuesday - Thursday 09:00 - 16:30/17:00
• Pay - £14.67

Sounds good? 

To apply, press apply, send your relevant CV and answer the following questions (instead of a cover letter)

1. What appeals to you about this role and why you have chosen to apply?

2. What skills/experiences have you gained from your studies, voluntary or paid work that you feel will help you be successful in this role?

3. What do you feel you will gain from this role?

4. How would this role benefit your future career plans?

Please note: applications missing cv or answers to above questions will be declined. If you have not heard back from us within 3 weeks, please assume on this occasion your application has not progressed.

For any questions related to this role or application process please contact Joblink at joblink@luu.ac.uk