Traveleyes: Customer Service and Operations Exec

Joblink are pleased to be recruiting on behalf of Traveleyes.

About the Team:

Traveleyes (traveleyes-international.com) is an award-winning international group holiday company which enables blind and vision impaired people to travel the world. Sighted travellers join our holidays too, receiving a generous discount in return for guiding and describing the sights.

As the world’s first commercial tour operator of its kind, we have been leaders in our field since 2004. Our holidays range from wildlife experiences in Africa and tandem cycling across Europe, to salsa dancing in Cuba and rafting in Costa Rica. Every trip is designed to be inclusive, enriching, and memorable.

What We Offer:

·        A Competitive salary

·        30 days annual leave plus bank holidays

·        Pension scheme

·        Exclusive holiday discounts for you, your friends and family

Role Overview:

Traveleyes is seeking a Customer Service and Operations Executive to join our friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purpose-led organisation.

The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.

Key Responsibilities

This role will include, but is not limited to:

·        Responding to customer enquiries via phone, email, and post

·        Managing and updating the booking system

·        Processing and managing supplier payments

·        Promoting holidays where appropriate

·        Supporting month-end reporting

·        Providing general administrative and office support

Skills and experience required

·        Excellent written and verbal communication skills with a warm, professional manner

·        Excellent Microsoft Office skills

·        Confidence in discussing products with customers

·        Close attention to detail and accuracy

·        Ability to multitask and work effectively under pressure

·        Significant office-based experience

Location:

• Headingley

Hours:

• Full-time, with the possibility for part-time

Pay

• £14.50 p/h

Sounds good? 

To apply, press apply, send your relevant CV and answer the following questions (instead of a cover letter)

1. What appeals to you about this role and why you have chosen to apply?

2. What skills/experiences have you gained from your studies, voluntary or paid work that you feel will help you be successful in this role?

3. What do you feel you will gain from this role?

4. How would this role benefit your future career plans?

Please note: applications missing cv or answers to above questions will be declined. If you have not heard back from us within 3 weeks, please assume on this occasion your application has not progressed.

For any questions related to this role or application process please contact Joblink at joblink@luu.ac.uk