Traveleyes: Customer and Operations Executive (Part-Time)

Joblink are pleased to be recruiting on behalf of our client, a travel agent specialising in supporting vision impaired individuals with booking holidays and travelling. 

About the Team:

Our client is an award-winning international group holiday company which enables blind and vision impaired people to travel the world. Sighted travellers join our holidays too, receiving a generous discount in return for guiding and describing the sights.

As the world’s first commercial tour operator of its kind, the client have been leaders in their field since 2004. The holidays range from wildlife experiences in Africa and tandem cycling across Europe, to salsa dancing in Cuba and rafting in Costa Rica. Every trip is designed to be inclusive, enriching, and memorable.

Don't just take our word for it, read this article from the perspective of a sighted NYT journalist who accompanied the client on a trip recently: Traveling Without Sight: How Blind and Visually Impaired Explorers Navigate the World - The New York Times

What's on Offer:

·        A Competitive salary

·        25 days annual leave plus bank holidays

·        Pension scheme

·        Exclusive holiday discounts for you, your friends and family

Role Overview:

The client is seeking a Customer Service and Operations Executive to join their friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purpose-led organisation.

The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.

Key Responsibilities

This role will include, but is not limited to:

·        Responding to customer enquiries via phone, email, and post

·        Managing and updating the booking system

·        Processing and managing supplier payments

·        Promoting holidays where appropriate

·        Supporting month-end reporting

·        Providing general administrative and office support

Skills and experience required

·        Excellent written and verbal communication skills with a warm, professional manner

·        Excellent Microsoft Office skills

·        Confidence in discussing products with customers

·        Close attention to detail and accuracy

·        Ability to multitask and work effectively under pressure

·        Significant office-based experience

Location:

• Headingley

Hours:

• Part-time - 20 hours per week
• Pay - £14.50 p/h

Sounds good? 

To apply, press apply, send your relevant CV and answer the following questions (instead of a cover letter)

1. What appeals to you about this role and why you have chosen to apply?

2. What skills/experiences have you gained from your studies, voluntary or paid work that you feel will help you be successful in this role?

3. What do you feel you will gain from this role?

4. How would this role benefit your future career plans?

Please note: applications missing cv or answers to above questions will be declined. If you have not heard back from us within 3 weeks, please assume on this occasion your application has not progressed.

For any questions related to this role or application process please contact Joblink at joblink@luu.ac.uk