PureGym Membership Advisor – Hybrid Working

We are looking for candidates with exceptional customer services skills for this fantastic opportunity to join the PureGym Member Services Team. Answering membership queries via Facebook, Twitter, Instagram, Emails, LiveChat, Calls and more…

At Pure Gym Member Services we are responsible for answering member enquiries from all over the UK and USA, we are looking for candidates to join our team working in a fun and dynamic working environment. We want passionate candidates with exceptional customer service skills and a genuine interest in health and fitness.

Availability and Requirements;

Applying candidates must have appropriate facilities to be able to work remotely including;

• A suitable Windows Laptop or PC that meets working from home standards including a camera and speaker/microphone to attend training and meetings.

• A suitable internet connection of at least 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth for each person working from your home.

• A suitable remote working environment workspace – consider functionality, light, sound and ergonomics.

Candidates must also be available to attend 2 weeks of training (Mon-Fri 9am-6pm) at the Leeds Head Office, LS2. Training will be paid in full.

Responsibilities;

• Provide digital customer service support and high-quality member experience.

• Establish member needs and provide appropriate information or solutions - Aim to offer a first contact resolution.

• Offer exceptional customer service, always exceed the customer expectations.

• Overcome customer concerns with a positive outcome.

• Pro-active in membership sales, retention and up-selling.

• Work towards KPIs and exceed targets.

• Maintain a professional attitude to promote a positive company image.

• Excellent knowledge of product offering, marketing campaigns, facilities and locations of PureGym sites.

• Attend and participate in any required company activities and training at the Leeds Head Office.

Required Skills:

Pure People are handpicked for their ability and approach to delivering great service, they should;

• Have flair and drive

• Love to exceed expectations

• Enjoy being ‘hands on

• Like to be empowered to deliver

• Encourage, respect and trust each other

• Deliver, on time, every time

• Have a genuine interest in fitness

Preferable Skills:

• Excellent time-management, self-motivation and ability to work independently – experience in remote working may be beneficial.

• Strong written communication skills and a minimum 50 words per minute type speed

• Previous experience in Voice, Social Media or Digital Customer Service

• A*-C in GCSE English (Equivalent or higher qualification)

Shift Pattern/Hours

Part-Time and Full-Time options available. 

Full-Time - 40 hours per week, 5 fixed days per week. Evening/Weekend shifts only (1pm-10pm). 

Part-Time – 20 hours per week, 4 fixed shifts, covering evenings and weekend (5pm-10pm)

Applying candidates must be available evenings and weekends to fulfil our current requirements. 

Permanent contracts. 

Benefits

Equivalent of 28days annual leave (Bank Holidays inclusive.), opportunity to increase with length of service. PLUS! Extra 1 day holiday as a 'Personal day'.

Free gym membership for you and +1

Ongoing personal development opportunities.

AXA Wellbeing Support – Employee assistance program.

Flexible remote working overtime available.