University of Leeds Switchboard Operator Assistant

Job opening will close 10th March 2026. This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found.

Switchboard Operator Assistant

Location: Parkinson Court

Job Type: Part-time and flexible

JOB DESCRIPTION/DUTIES

Joblink are thrilled to be working with the University of Leeds Conference and Events Department. We are looking for enthusiastic and motivated individuals to work as Switchboard Assistants, providing excellent customer service and support to students staff and visitors to campus. 

Key Responsibilities

• Respond to all internal/external calls and redirect appropriately.
• Ensure switchboard is staffed at all times, liaise with team to cover for breaks, holidays and absences
• Advise Conference & Events Manager, Operation of corrections and amendments required for Siemens Switchboard
• Maintain records of connect calls

Required skills

• Siemens switchboard operating skills
• Effective communication
• Flexibility to cover work loads – breaks/holidays/rotation
• PC navigation, use of University Website
• Email
• Good interpersonal skills
• Calm under pressure
• Team work
• Proactive approach

Desirable Knowledge

• Courses and Services offered by The University
• Dates of events, functions and open days
• Key personnel employed by The University
• Locations of buildings/sites/departments
• General knowledge of Leeds/local area i.e. Motorway networks, major bus routes, local attraction

What will you gain from this role?

• The opportunity to provide excellent service to all callers. 
• Hands-on experience in call-handling and customer service

Where, when and pay?

• This role will be based in Parkinson Court, on the University of Leeds Campus
• Full or part time depending on requirements 
• Pay: £13.05 per hour

Sounds good?

To apply please send a relevant CV (ensure you have uploaded a CV to your profile on the job site)

AND answer these questions.

1. What appeals to you about this role and why you have chosen to apply?

2. What skills/experiences have you gained from your studies, voluntary or paid work that you feel will help you be successful in this role?

3. What do you feel you will gain from this role?

4 How would this role benefit your future career plans?

(Please note: No cover letter required and applications missing cv and answers will not be considered)

If you have any issue with your application, please contact joblink@luu.ac.uk

If you have not heard back within 30 days, please assume your application was not successful.