Job Description/Duties
Start Something Extraordinary…
Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.
Who We’re Looking For
- A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
- A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
- Passionate about creating delicious coffee and other cafe beverages
- A strong, independent problem solver with proven multi-tasking and communication skills
- Someone who is curious, adaptable and always willing to learn
- Comfortable working in a team or independently
- Comfortable maintaining store safety
What you'll own
- Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
- Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
- Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
- Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
- Adhere to Health and Safety Regulations and Food Safety Standards at all times
- Full and complete knowledge and adherence to all product, service and brand training playbooks
- Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
However brief your coffee ritual, it sets the tone for your day. It’s rituals like these that give us a sense of structure, place, and confidence to take on the world. Rituals matter, and great rituals make your life better. That is why we invest so much time perfecting every detail in our customer experience.
When we started Blank Street, we set out to reimagine what a coffee shop could be. Serving a clean, natural, and high quality menu to customers at an affordable price.
In August 2020, we launched our first store, a tiny coffee cart nestled in the garden of a Brooklyn diner. Our operation was simple and our footprint small, which let us remove costs that didn’t benefit our customers or baristas. This allowed us to source top of the range specialty graded coffees from around the world. We serve fresh, locally sourced food , and pay our baristas above market wages.
Today, we’ve grown since that first Brooklyn coffee cart, opening in London in summer 2022 and with more locations across New York, Boston, and DC. Across them all, we’re striving to make each daily ritual, that little bit better.
See you in store.