Pass Supervisor - First Direct Arena

Pass Supervisor

Location: First Direct Bank Arena Leeds

Job Type: Part‑time

JOB DESCRIPTION/DUTIES

Joblink are delighted to be supporting First Direct Bank Arena in looking for an experienced Pass Supervisor to join the team and help deliver exceptional service. This role is ideal for someone who thrives in a fast‑paced environment and enjoys leading a team on the restaurant floor.

Key Responsibilities

• Lead on delivering outstanding customer service throughout every shift
• Distributing food tickets
• Ensure the restaurant, tables, and service areas are fully set up and presentable
• Supervise, support, and motivate a team of waiting staff
• Maintain high service standards and ensure consistency across the team
• Serve customers directly when required, acting as a role model for excellent service
• Managing various dietary requirements

Requirements

• Previous waiting experience at a supervisory level is essential
• Strong communication and leadership skills
• Ability to stay organised and calm under pressure
• A positive, proactive, customer‑focused attitude
• A mature approach to problem solving

What will you gain from this role?

• The opportunity to provide excellent service to hundreds of customers
• Hands-on experience in a fast-paced environment
• The chance to gain a permanent role

Where, when and pay?

• The role will be based at Leeds First Direct Bank Arena, in the Black and White Restaurant.
• Part-time, flexible hours based on availability and business needs.
• Start date: First shift will take place towards the end of January 2026, with training to be completed prior.
• End date: Ongoing
• Pay: £13.50 per hour

Sounds good?

To apply please send a relevant CV (ensure you have uploaded a CV to your profile on the job site)

AND answer these questions.

1. What appeals to you about this role and why you have chosen to apply?

2. What skills/experiences have you gained from your studies, voluntary or paid work that you feel will help you be successful in this role?

3. What do you feel you will gain from this role?

4 How would this role benefit your future career plans?

(Please note: No cover letter required and applications missing cv and answers will not be considered)

If you have any issue with your application, please contact joblink@luu.ac.uk

If you have not heard back within 30 days, please assume your application was not successful